Booking terms and conditions

Booking terms and conditions 

Reference to ‘we’, ‘our’ or ‘I’ in this agreement refers to any staff/ representative acting on behalf of the holiday rental business trading as ‘No24 Sandbach’. 

Our accommodation is located at No.24 Welles Street, Sandbach, Cheshire CW11 1GU. In the agreement that follows, ‘Site’ refers to No.24 Sandbach. ‘No.24’ or ‘House’ refers to our accommodation. ‘Lead Guest’ is the person signing this agreement to hire our holiday accommodation. The property manager is Lou Davis, acting for ‘No.24 Sandbach’. 

Upon signing this agreement, the lead guest accepts that they shall take legal responsibility for all occupants named overleaf, and agrees with our terms and conditions as set out below. The terms and conditions may be supplemented by further particulars if you have made a reservation through a third party website online. No one may occupy, or stay in the accommodation who is not listed in this agreement. This is for security, health & safety and insurance reasons. The lead guest must be over the age of 25, and must be staying in the accommodation during the dates stated overleaf. If you have a query about this booking agreement, please contact Lou Davis. 

Please note that the key to the allocated accommodation will be given to the lead guest only. This is conditional upon having received a signed booking agreement from you. We will take a copy of your ID prior to releasing the keysafe code to our accommodation (passport or drivers licence), so please ensure you have emailed this to us, prior to your full payment.  Please also ensure that you have this ID with you when staying at No.24 Sandbach. 

Our payment procedures will vary depending on how you have booked your holiday. If you have made a reservation through an online third party website, payment terms will be stated in the advert. If you have booked directly with the property manager, the payment arrangement is as follows. A reservation is secured with a 10% deposit, and the remainder payable anytime up until one month before the holiday start date.
Deposit payments are not refundable.

1. Our booking procedure

(i) All bookings are accepted at the discretion of the property manager acting for ‘No24 Sandbach’. This is subject to guests being eligible to stay in our accommodation. Eligibility is described below. The property manager will process your data according to GDPR/ Data Protection law.
(ii) Please note that CCTV may record guests in the public areas of Welles Street at any time.
(iii) Your booking agreement is confidential, but you agree that the property manager may share details of occupancy with site staff, the police or another emergency service in urgent circumstances, or where required to do so by law. You also agree for the property manager to contact you before, during or after your holiday by telephone, text messaging or email in relation to your holiday reservation if necessary. There will be no unsolicited marketing messages.
  We are only able to accept a reservation from a lead guest if they stay in the accommodation during the dates listed overleaf. If you wish to make a booking on behalf of a third party, please contact us.
(v) The accommodation is inspected, and the inventory is checked after every changeover by the property manager. Please note that the lead guest shall take legal responsibility for the conduct of all other occupants during their stay. This includes behaviour and property damage/ inventory loss. The property manager shall reserve the right to seek payment from you in relation to any loss, or damage to the property or inventory that occurred during your hire dates.
(vi) The lead guest should refer to the house handbook upon arrival (located in the kitchen area). This will provide information on the accommodation and the area. Please telephone the property manager if you have a query before or during your stay.
(vii) The lead guest accepts that no keys will be released without a signed agreement and ID being provided to the property manager. You consent to a copy of your ID being taken for insurance/ security purposes.
If the reservation is last minute, the agreement can be signed on the start date of your holiday prior to occupation.
(i) The lead guest agrees to contact us in writing if there is any variation in the booking arrangements. This includes cancellation, or day of arrival. 3
(ii) The property manager and representatives of ‘No.24 Sandbach’ are not responsible for lost or damaged property, damage to vehicles, or any financial losses arising from holiday cancellation or other unforeseen events that may affect your holiday arrangements before, during or after your holiday. Please ensure you have appropriate travel insurance.
(iii) The full price of the holiday is agreed between parties. The price of the holiday maybe advertised elsewhere for different prices. The full price of your holiday is as agreed at the time of making a reservation with the property manager.
(i) Sub-letting and long term stays in the accommodation over 28 days are not permitted. You are not permitted to sell or gift your holiday to other persons not named on this booking agreement without the written consent of the property manager. If you wish to make changes to your booking (including proposed occupants), please contact us as soon as possible. The property manager reserves the right to refuse changes in the booking arrangements, but will endeavour to accommodate any variation where possible.

2. Eligibility
(i) The accommodation is based on a holiday let aimed at family groups. We are only allowed to accept bookings for the purpose of holidays only, and only from person(s) who agree to abide by the site rules.
(ii) Booking reservations can only be accepted where the lead guest is 25 years old or above. Please note that site rules prevent any bookings being accepted from stag, hen, college leaver or similar social groups. Groups of friends are permitted to reserve a holiday with us, but the property manager is unable to accept a reservation where there is an organised party planned or similar intention.
(iii) There is free parking in Welles Street, as well as the roads in the surrounding streets. Ensure that you don’t park on any yellow lines (see parking restrictions in each road to abide by)  

3. Pets
(i) The property manager shall permit up to two well behaved dogs to come on holiday with you. This is at an additional cost to you, and it is subject to the following occupancy rules. Please contact regarding pet fees which will need to be paid prior to your stay. We do not accept dogs listed in the Dangerous Dogs Act 1991, and reactive dogs must be muzzled while in outside spaces. The property manager will also allow well travelled cats.  Please contact us to discuss further. The property manager will not accept any other large pets, such as rabbits or guinea pigs.
(ii) If you bring a dog, you agree to keep your pet on the ground floor of the house, and never leave them unattended in the accommodation at any time. The manager may ask you to leave if your dog(s) causes a nuisance to other guests from barking, or aggression. It is a house rule that dogs should be walked outside on leads, and not left tied up or caged inside or outside the premises.
(iii) Dog waste can be disposed of in designated dark grey bin in the garden. Poo bags are provided for you and any dog mess in the garden is to be disposed of by you, the owners before checking out. 

(iv) Any damages caused by your pets will be taken from your security deposit.

(v) Please not that pet fees apply per stay.

4. Allocation and behaviour code

(i) We shall not provide compensation for any change in the booking, including cancellation at any time. We will only refund up to the full price of the holiday if we cancel the booking for the reason that the accommodation is unavailable, and there is no alternative to offer you.
(ii) The property manager will not refund any money if you or another occupant are asked to leave the accommodation or any part of the site for reasons of anti-social behaviour, or for breach of site/ house rules by the police, local authority officers, site managers, an official body or by us. 

(ii) Our damages policy refers to your responsibilities during your stay in the accommodation, and liability in respect of all other occupants during your holiday dates. The property manager shall reserve the right to recover the cost of loss, damage or extra cleaning from the lead guest. The lead guest must lock the door of the house on the last day of the holiday, and return it back to the keysafe securely and twirl the numbers ensuring it is locked. Failure to do this would means change in locks to the front and back doors and the cost would be paid by you/taken out of your deposit.

(ii) It is hoped that you have a peaceful and relaxing stay at No.24. It is a site rule that guests must be quiet between the hours of 11pm to 6am in respect of our long standing residential neighbours. 

(iii) Smoking and vaping is NOT permitted INSIDE our house accommodation. Smoking or vaping inside the house may set the alarm off from our detection system, and cause noise nuisance to other residents in the area. There is an ashtray located for cigarette butts on the garden table.  Please use this and do not leave any cigarette butts on the garden floor. 

(iv) If you lose your key or get locked out, please call us immediately and the property manager. If the windows or doors of the house are damaged through forcing entry, climbing through windows or pushing luggage out, the locksmith and glazier costs will be invoiced and recovered from the lead guest. 

(v) We have a ZERO tolerance policy for anti-social behaviour, harassment or abuse towards our neighbours, the property manager, contractors and suppliers, site staff, the police or officials. In such an event, you would be asked to leave immediately and your payment(s) to us would be forfeit as it would represent a breach of this agreement. 

(vi) Our property has a private WIFI network service and is a free, complimentary service to our guests. It does not form part of the hire price, which only represents the charge for using our accommodation for the dates stated in this agreement. We cannot guarantee that WIFI will be available to your device(s). The password shall be issued to you upon arrival in the kitchen manual, and it is for use by our guests only. The lead guest and other occupants agree to only use the WIFI service for lawful purposes, and not to give the password to anyone not staying in our accommodation. Unauthorised users will slow down the WIFI speed for our guests, and poses a security risk to the network.
(vii) The property manager will supply bedding and towels based upon the number of occupants stated in this booking agreement. If you have particular preference as to which beds are made up, please let the property manager know in advance of your arrival by adding comments below. If you have sensitive skin, you may prefer to bring your own bedding. Please note that the mattress encasement protection must remain on the beds at all times in the interests of hygiene.
(viii) You agree to refrain from pouring fats or solvents down the sink or drain, or flushing any baby wipes, nappies or sanitary products in the toilet. There are bags provided in the property, and any waste materials can be placed in the bins in the garden.
(ix) Please do not leave bags of waste outside the house as birds/foxes may open your litter.
(x) You agree to not leave occupants under 18, or vulnerable adults, unsupervised in the accommodation during your stay. You also agree to supervise these occupants using the bathroom, toilet, stairs and the doors/ windows and appliances within the property. Young children may require a demonstration of how the latches on the toilet and bathroom doors work.
(xi) The bath is fitted with a shower screen. Please ensure this is used securely by all occupants when operating the shower. This prevents water spilling onto the bathroom floor and potentially flooding the first floor. If this happens, we may have to cancel your holiday while repairs/ inspections are undertaken, and no refund would be due as a result of our damages policy.
(iii) Electric vehicle chargers or leisure equipment chargers, such as electric bike batteries, are banned from the house for health and safety reasons. If observed using such equipment in the accommodation, you would be asked to leave and would be in breach of this agreement. It is a site rule that no electric leisure equipment, such as hover boards or scooters, can be used on site.
(xii) You can call the property manager 24 hours per day for very urgent emergencies such as fire, flood, police attendance or being locked out. This would be the personal telephone number of the property manager. Our office hours are 9am-6pm for non-urgent matters (seven days per week). 

5. Availability of service(s) 

(i) The house will be made available to occupants named on this booking form at 3pm on the start date of your holiday. Guests agree to vacate by 11am on the last day of their holiday. Please note that the property manager reserves the right to cancel or change your accommodation reservation at any time if there is an unforeseen issue, such as a complex maintenance issue preventing occupation. This course of action would not be taken unless absolutely necessary. The property manager would refund any payments made for the accommodation if no alternative accommodation is available. No further compensation would be due. 

(ii) The property manager and representatives of ‘No.24 Sandbach’ reserve the right to enter the house at any time, including during your occupation. We would refrain from doing so unless there was an urgent, or mutually agreed reason, to take this course of action. We would try to contact you beforehand to give you notice of our intention. However, in the event of an emergency, security issue or urgent maintenance need then it is necessary for the property manager and her representatives to reserve the right to enter the accommodation at any time. 

(iii) If you require an early or late check in or check -out, please contact us prior to you stay. Charges may apply.